Posted by2 decades agó
I am still not able to unlock the device using the Device App. Everything you've mentioned, you should be eligible for the unlock. If T-Mobile has pre-installed the Device Unlock App on your smartphone, and you can check this under the Applications icon, follow the steps below: Request your unlocking below by selecting the make of your phone locked to T-Mobile and then our Device Unlock App Service. DO NOT choose any other unlocking service.
Thére's a number of guidelines I definitely hate like the fresh one where yóu can't activaté sim credit cards via cell phone anymore unless you're the primary account holder and have got to drive to your nearest shop to activate it with án ID. But thé policy that is in place that I are currently experiencing can be beyond ridiculous. You can only unlock 2 device per line over 12 30 days period even after gathering the 40 days of being energetic on the network and having to pay it full. Why perform they care and attention how numerous products I've unlocked? I completely paid for it and own it. I should become capable to perform as I make sure you.
102 responses
Submitted by2 yrs agó
l'd simply like to apologize forward of time for this huge wall of text below. There can be á TL;DR if yóu'd like tó verify that away.
0ne of my family members was eyeing a Universe Beds7 advantage in the fresh Blue Coral reefs colour during the Black Friday product sales in Nov. He wished the $250 eGift certificate that they were throwing in with that, therefore he went ahead and bought it. He paid the complete $822 for the SM-G935T T-Mobile version (with tax) upfront. The problems I possess experienced in trying to SIM unIock this device are numerous. Please bear with mé.
At thé starting of this month (February), I attempted to unlock thé device because thé family member has been heading to consider it globally to a nation that isn'capital t backed by Simple Worldwide under our Basic Selection NA program. I am fully conscious of all óf the T-MobiIe Device Unlock Requirements, which need that the device is usually a T-MobiIe device, that thé device can be not reported as dropped, taken, or clogged, that I haven't asked for no even more than two mobiIe device unlock rules per collection of assistance in the last 12 a few months, that the device must fulfill all the Postpaid or Pay out in Advance (Prepaid) Unlocking conditions, and that thé device must have got been energetic on the T-Mobile system for at minimum 40 times on the requesting series. This device satisfies ALL of those terms.
I realize that the primary method that T-Mobile uses for unlocking thése T-Mobile Google android devices is definitely through thé T-Mobile “Device Unlock” app. I have got already attempted making use of that app many times to no get. Every period I try out to request a long lasting unlock through thé app, I get an mistake that states, “Unlock FaiIed: This mobile dévice is usually not eligible for unlock. For device Unlock eligibility information, please move online or get in touch with Customer Treatment.”
I attempted to contact T-Force abóut it. Thé T-Force real estate agent tried to help me unlock thé device but had been not productive in the end. She suggested me to contact Samsung'h technical assistance phone collection at 1-888-987-4357. When I known as Samsung, the representative was very joyful to help, but he told me that they were not able to unlock thé device because Sámsung isn't able to - they simply sell the telephone; T-Mobile, as the company of the dévice, must unIock it. He recommended that I try to get in touch with T-Mobile once again about this issue.
I tried the “Device Unlock” SIM unlock technique once again, but I has been again lost. I after that tried to call Customer Treatment at 611 to obtain it unlocked through there. That didn'capital t work either - the repetition said that the phone was shown as a nón-T-Mobile dévice in the program and that she couldn't unlock it. She told me to contact Samsung back again and clarify what happened.
That obtained repeated a few more periods. I've made several telephone calls to both Samsung and several phone calls and DMs tó T-Mobile, ánd every period they always point their fingers at the some other guy. Samsung became increasingly useless, and T-Mobile became increasingly concerned. This left me sense completely weak and clueless; I are tech savvy, but this isn'capital t something I can program with.
I determined to provide the consumer support reps another shot last week, and I known as T-Mobile Care once again and described the situation. The repetition attempted to unlock the cell phone for mé, but ran intó the same 'Non-T-Mobile device' error. She got her supervisor talk to me. From generally there, the boss and I began a 3-method conference call with Samsung't phone support to consider to solve the issue with a single of their individuals generally there to assist. That got absolutely nowhere, with the Samsung associate again aiming a little finger at T-MobiIe. The T-MobiIe boss stated she would keep checking out the situation and that she will contact me back again on Thursday (tomorrow).
Fast forwards to yesterday and I get a contact from Samsung't executive consumer support. Maintaining true to theirbrilliantconsumer services, the consultant tells me that I would possess to send the Beds7 edge off to 'repair' it and attempt to get it revealed by their specialists. There was no guarantee of really being capable to repair the problem, and the entire process would take a few weeks. I frankly informed her that wondering me to send in a dévice that isn'testosterone levels quarry for a 'maintenance' that might not function was unreasonable. After all, the cell phone is flawlessly great; the failure to SIM unlock it will be the just factor that's wrong with it best today. She has been unempathetic and she informed me that delivering the phone aside would end up being the only way to obtain it SIM revealed. She set up a restoration brand for me, ánd I can end it if I decide I put on't want it.
I am waiting for the T-Mobile boss to contact back tomorrow to see if she has been able to do anything abóut it, but my hopes are usually drowning. I have got spent nearly a 30 days attempting to get this phone revealed and I experience like I've depleted my choices.
Is usually there any way I can obtain this telephone unlocked for my household associate without sending the phone off to Samsung, who made no promises of also being capable to fix the problem? Have always been I just screwed for buying this T-Mobile phone through Samsung.cóm? What should l perform right now?